I was not even aware of this promotion until I fine day, I had to walk in to maxis to "turn table" regarding my other subscription with them.
This package is really attractive. If you are a 1MB streamyx customer, you will definitely jump for this because you are getting 10MB (10x more) at a mere extra RM8.
1) Any hacking or cabling done? What type of plastic casing use, Any extra / additional charges
2) What if after installation and I do not get the 10MB as promised. Can I terminate without penalty
3) Will Maxis blame TM if Internet is down (I asked this because during the sales talk, Maxis is riding on TM infrastructure- on my building)
4) Can this Home Bill be tied to your current Maxis Subscription (in my case, I dont want to receive 3 different bills from Maxis. Instead I asked them to consolidate to 1) and of course, other standard questions you ask can be found on their FAQ
Within the 10 days period to installation, I probably received 5 CALLS and 3 SMSes from Maxis regarding my appointment (GOOD SERVICE).
Came the actual installation day. 4 JUNE.
Maxis technician turned up LATE. (minus 1 point),
Never call to inform. (minus 1 point)
Courtesy to apologise - YES
Then TM Technicians - LAGI LATE. 9.30 am was my appointment. Came at 11.30am !@#$%
I told the Maxis guy. I m signing the lines with MAXIS and not TM. Hence Maxis should take full ownership.
4 guys in my apartment and they CANNOT GET IT WORKING
- I wasted RM192 opportunity cost. I took 0.5 days leave.
Reminds me why we need 4 men to change a bulb
After that, another WAIT till 15 JUNE. This round, the Maxis guy was on time, a different guy. TM guy came LATE AGAIN!!!!!! but they managed to settle everything.
I told myself, I will terminate the service if they cannot get it up the 2nd round.
2nd Round, only 2 men came.
See the speed: Download 11.72 Mbps
Taken 22 June